![]() Drag the Red Giant Application Manager program from the Applications folder to the trash.uninstalling it does not affect licenses, nor will its removal uninstall plugins or other Red Giant products from a machine). ![]() It is no longer maintained or updated, and can be uninstalled from any system without affecting product usability whatsoever (i.e. If you are still unable to install Maxon App, please file a ticket with our support team.The Red Giant Application Manager is a discontinued, legacy program that would automatically install alongside legacy products. Turning off any anti-virus software and firewall software is recommended. Sophos) and/or firewall software can interfere with the proper installation of the Red Giant service. Mac: Macintosh HD/Library/Application Support/Maxon/Toolsģ. This can be resolved by running these uninstall scripts with admin privileges An incomplete removal of the Maxon App can leave the Red Giant Service in an indeterminate state. In Finder, go to the Machintosh HD location, then click 'Command+Shift+period' and the hidden 'tmp' location should appear.Ģ. Note: You will need to toggle hidden folders view in order to see that file location. For Mac machines, contention over these log files may prevent the Red Giant service from starting:ĭeleting the log files and then emptying from Trash may resolve that contention. If you encounter Error 11025: Can not connect to Red Giant Service, we have some suggestions that may save you some time opening a support ticket.ġ. With new Maxon App updates, users may face an error that prevents them from installing Maxon App on their machines.
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